Privacy Policy

Link Network Solutions

Last Updated: 19 January 2026
Effective Date: 19 January 2026

  1. Introduction and Company Information

This Privacy Policy explains how Link Network Solutions (“we,” “us,” “our,” or the “Company”) collects, uses, discloses, and otherwise processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1.1 Data Controller

Company Name: Link Network Solutions
Location: Northamptonshire, East Midlands, England
Website: linknetworksolutions.co.uk
Services: CCTV installation and design, network infrastructure, IT managed services, access control systems, alarms, structured cabling, VoIP solutions, and physical security consulting

For questions about this privacy policy or our data handling practices, please contact our Data Protection Officer as detailed in Section 8.

  1. What Personal Data We Collect

We collect personal data in various forms depending on the nature of our relationship with you. This may include:

2.1 Contact Information

  • Name, title, and contact details (email address, phone number, postal address)
  • Company name and position (for business contacts)
  • Website and social media profiles

2.2 Business and Service Information

  • Details about your property or business premises (location, building layout, access requirements)
  • CCTV system specifications, installation preferences, and security requirements
  • Network infrastructure details and IT requirements
  • Service history, maintenance records, and technical specifications
  • Service quotes, invoices, and payment information
  • Employment and background information (for security clearances where applicable)

2.3 Communication Data

  • Email correspondence and message content
  • Call recordings (where you have consented or where lawfully required)
  • Meeting notes and service documentation
  • Support tickets and service requests

2.4 Technical and Automated Data

  • IP addresses and device identifiers from our website and services
  • Cookie identifiers and tracking technologies (where consent is provided)
  • User interaction data on our website (via analytics tools)
  • Location data (where provided for installation purposes)

2.5 Financial Information

  • Payment card details (processed securely through payment processors)
  • Bank account information (for business transactions)
  • Invoice and billing history
  • Transaction records

2.6 Data from Third Parties

We may receive personal data from:

  • Equipment suppliers and manufacturers (for warranty and support purposes)
  • Payment processors and financial institutions
  • Website analytics and CRM platforms
  • Lead generation and business partner networks (e.g., Google Business Profile, LinkedIn)
  1. How We Collect Your Data

We collect personal data through:

  • Direct provision: Information you provide when contacting us, requesting quotes, purchasing services, or submitting forms on our website
  • Automated collection: Cookies, tracking pixels, and analytics tools on our website
  • Phone calls and communications: When you contact us directly
  • Site visits and consultations: During property inspections and service consultations
  • Third-party platforms: Google Business Profile, LinkedIn, com (where applicable)
  • Business partnerships: Information shared by partners and suppliers in connection with our services
  1. How We Use Your Personal Data

We process your personal data for the following purposes:

4.1 Service Delivery

  • Providing CCTV, network, IT, and security services
  • Designing and installing systems tailored to your requirements
  • Delivering technical support and maintenance
  • Processing service requests and support tickets
  • Creating handover documentation and user guides

4.2 Business Operations

  • Managing quotes and invoices
  • Processing payments and managing accounts
  • Maintaining service records and system specifications
  • Scheduling installations, maintenance visits, and inspections
  • Communicating with you about your services

4.3 Business Development and Marketing

  • Sending promotional materials and service updates (with your consent where required)
  • Responding to enquiries and lead generation
  • Analyzing market trends and customer preferences
  • Improving our website and service offerings
  • LinkedIn and social media engagement
  • Google Business Profile management

4.4 Legal and Compliance

  • Complying with legal obligations
  • Fulfilling contracts and service agreements
  • Protecting against fraud, security threats, and unauthorized access
  • Responding to legal requests and regulatory inquiries
  • Maintaining audit trails and compliance documentation
  • Data retention for tax, employment, and regulatory purposes

4.5 Customer Service

  • Responding to customer inquiries and complaints
  • Providing technical assistance and troubleshooting
  • Gathering feedback to improve services
  • Managing customer records and communication history
  1. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases under UK GDPR:

5.1 Contractual Necessity

Data processing is necessary to perform services under a contract with you (e.g., CCTV installation, network setup, IT support).

5.2 Legitimate Interests

We process data where we have a legitimate interest that is not overridden by your rights and freedoms, including:

  • Business administration and customer relationship management
  • Security and fraud prevention
  • Website improvement and analytics
  • Marketing and customer communications (where lawful)
  • Business development and strategic planning

5.3 Consent

Where required by law (particularly for marketing communications and non-essential cookies), we process data based on your explicit consent. You may withdraw consent at any time.

5.4 Legal Obligation

We process data to comply with legal requirements, including:

  • Tax and employment law
  • Data protection regulations
  • Health and safety legislation
  • Security and crime prevention

5.5 Vital Interests

We may process data to protect life or health in emergency situations.

  1. Who We Share Your Data With

We do not sell your personal data. However, we may share data with:

6.1 Service Providers and Suppliers

  • Equipment manufacturers and distributors (Hikvision, Dahua, Uniview, Ubiquiti, Cambium, Daisy Communications)
  • Payment processors and financial institutions
  • Website hosting and email service providers
  • CRM and business management software providers (HubSpot, WordPress hosting)
  • Analytics and tracking providers
  • Microsoft 365 and cloud service providers

6.2 Business Partners

  • Subcontractors and installation partners (under data processing agreements)
  • Referral partners and lead generation networks
  • Professional advisors and accountants (under confidentiality obligations)

6.3 Legal and Regulatory Authorities

  • Government agencies and regulatory bodies (where legally required)
  • Law enforcement (where lawfully requested)
  • Tax authorities (for compliance purposes)

6.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction. We will provide notice of any material changes.

  1. International Data Transfers

All personal data is processed and stored within the United Kingdom. We do not routinely transfer data outside the UK. However, if data transfers to the EEA or other jurisdictions occur, we implement appropriate safeguards including:

  • Standard contractual clauses
  • Data Processing Agreements with third parties
  • Ensuring adequate protection levels as determined by UK authorities
  1. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

8.1 Right to Be Informed

You have the right to receive clear, transparent information about how we process your personal data (which this privacy policy provides).

8.2 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this within 30 days of receiving a valid request (a “Subject Access Request” or SAR).

8.3 Right to Rectification

If personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion.

8.4 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

  • Where the data is no longer necessary for its original purpose
  • Where you withdraw consent
  • Where you object to processing and we have no legal basis to continue

We may retain data where required by law or contractual obligation.

8.5 Right to Restrict Processing

You may request that we restrict how we use your personal data while we verify accuracy or resolve disputes about legitimate processing.

8.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly-used format and to request that we transfer it to another organization.

8.7 Right to Object

You have the right to object to processing based on legitimate interests, including direct marketing. We will cease processing unless we have compelling reasons to continue.

8.8 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

8.9 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects about you.

8.10 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 8.2 below. We will verify your identity and respond within 30 days (extendable to 90 days for complex requests).

  1. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal obligations:

9.1 Service Records

  • Active service records are retained for the duration of our business relationship
  • Closed accounts and service records are retained for 6 years (for tax and contractual purposes)

9.2 Marketing and Communication Data

  • Email marketing records are retained for the duration of the subscription relationship
  • Consent records are retained for 3 years after withdrawal or opt-out

9.3 Financial Records

  • Invoices, receipts, and payment records are retained for 6 years (HMRC requirement)
  • Payment card details are not retained beyond transaction processing

9.4 Website and Analytics Data

  • Cookies are retained per your consent settings (typically 12 months)
  • Analytics data is retained for 26 months by default

9.5 HR and Employment Data

  • Employment records are retained for 6 years after termination
  • Recruitment data is retained for 6 months

When data is no longer required, we securely delete or anonymize it.

  1. Security and Data Protection

We implement comprehensive security measures to protect personal data from unauthorized access, disclosure, modification, and destruction:

10.1 Technical Measures

  • Encryption of data in transit (SSL/TLS protocols)
  • Secure data storage and password protection
  • Regular security updates and system patches
  • Firewalls and intrusion detection systems
  • Secure backup procedures and disaster recovery planning

10.2 Organizational Measures

  • Limited access to personal data (staff access on need-to-know basis)
  • Data protection training for all staff
  • Confidentiality agreements with employees and contractors
  • Incident response procedures
  • Regular security audits and vulnerability assessments

10.3 Third-Party Security

  • Data Processing Agreements with all service providers
  • Requirements for equivalent security standards
  • Regular audits of third-party security measures
  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics data.

11.1 Types of Cookies

  • Essential cookies: Required for website functionality and security
  • Performance cookies: Collect data on website usage for analytics and improvement
  • Marketing cookies: Used for targeted advertising and remarketing (where consent obtained)

11.2 Consent and Opt-Out

  • Essential cookies do not require consent
  • Performance and marketing cookies require your explicit consent
  • You can manage cookie preferences in your browser settings or through our website cookie banner
  • You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser extension

11.3 Third-Party Cookies

Our website may include third-party tracking from Google Analytics, HubSpot CRM, LinkedIn, and other platforms. These services have their own privacy policies governing their data collection.

  1. Complaints and Data Protection Authority

If you have concerns about how we process your personal data or believe we have breached your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.

12.1 ICO Contact Information

Information Commissioner’s Office
Water Lane, Walsall, WS2 9XF, United Kingdom
Phone: 0303 123 1113
Website: https://ico.org.uk
Email: https://ico.org.uk/global/contact-us

  1. Contact Information and Data Protection Officer

If you have questions about this privacy policy, our data handling practices, or wish to exercise your data protection rights, please contact us:

13.1 General Enquiries

Company: Link Network Solutions
Email: enquiries@linknetworksolutions.co.uk
Phone: 01604 422760
Address: Compton House, Finedon, Wellingborough NN9 5NY
Website: https://linknetworksolutions.co.uk

13.2 Data Protection Matters

For specific data protection concerns or to submit a Subject Access Request, please contact:

Data Protection Officer
Email: [Data Protection Officer email or general contact email]

  1. Changes to This Privacy Policy

We may update this privacy policy to reflect:

  • Changes in our data processing practices
  • Updates to UK GDPR regulations or data protection law
  • New services or business developments
  • User feedback and operational improvements

14.1 Notification of Changes

  • Material changes will be communicated via email or prominent notice on our website
  • Your continued use of our services and website constitutes acceptance of the updated privacy policy
  • Previous versions of the privacy policy will be archived on our website

The “Last Updated” date at the top of this policy indicates when it was last modified.

  1. Additional Information

15.1 Children’s Privacy

Our services are not targeted at children under 13 years old. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will delete it and notify the child’s parent or guardian.

15.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

15.3 Sensitive Personal Data

We do not routinely collect special category data (data relating to race, religion, sexual life, health, genetics, or biometrics) except where lawfully necessary for providing security services or where you have explicitly consented.

15.4 Legitimate Interests Assessment

We conduct Legitimate Interests Assessments when processing data based on legitimate interests. Copies are available upon request.

Document Version: 1.0
Document Reference: LNKS-PP-2026-01
Approved Date: 19 January 2026

This privacy policy is effective immediately and will remain in effect until revised or replaced.