— Managed IT Support Northamptonshire
Proactive managed IT support for Northamptonshire businesses — helpdesk, monitoring, Microsoft 365, and cyber security delivered by local engineers who know your systems.
— The Problem With Break-Fix IT
Logged a ticket on Monday, chased on Wednesday, still waiting Friday. Reactive IT providers are busy firefighting everyone else's problems — yours joins the queue.
Nobody's watching. Windows updates are skipped, antivirus definitions are stale, and your cyber insurance is quietly becoming invalid. You won't know until something goes wrong.
Old staff accounts still active. No MFA enforced. SharePoint nobody's configured. You're paying for licences you don't need and exposed to risks you can't see.
— Why Choose Link Network Solutions
Break-fix support is reactive by design — you only get help after something goes wrong. Our managed IT support for Northamptonshire businesses combines a responsive helpdesk with proactive monitoring, automated patching, and regular security audits, so most problems are caught and resolved before your team even notices.
Fast, friendly support for everyday user issues — email, logins, printer problems, and software faults. Remote-first, with on-site escalation when needed. Real people answer your calls.
We monitor your servers, endpoints, and key services around the clock. Patches are deployed automatically and out-of-hours where possible — keeping devices stable and reducing the incidents your team ever has to deal with.
Full support for Exchange Online, Teams, OneDrive, and SharePoint — including user account management, licence optimisation, and migrations. We handle the admin so your team can focus on work.
Practical, no-jargon cyber security for SMEs: device hardening, secure configurations, multi-factor authentication, access control policies, and regular security reviews. Designed to meet cyber insurance requirements without overcomplicating your IT.
Office moves, PC refreshes, Microsoft 365 migrations, WiFi upgrades — planned and delivered without disrupting your business. We scope, project manage, and handover every job cleanly.
Diagnosing and resolving dropouts, slow speeds, dead zones, and site connectivity issues across routers, switches, and access points. We also design and install new infrastructure from scratch.
— The Difference It Makes
Most IT problems don’t appear without warning — they build gradually through missed patches, misconfigured devices, and creeping security gaps. Managed IT support catches these before they become outages, data breaches, or expensive emergency repairs.
Our process begins with a free IT health check across your devices, network, and Microsoft 365 environment. We document everything, agree a scope of support, and go live — typically within a week. From that point, your team has a direct helpdesk number and we handle the technical background so you don’t have to.
We work with businesses of all sizes across Northamptonshire — from sole traders needing occasional support to multi-site companies requiring full managed services. Every engagement is tailored to your budget, headcount, and risk profile, with no long-term tie-ins until you’re confident it’s working.
— How It Works
We review your users, devices, systems, and risks — free of charge. You get a plain-English summary of what's working, what isn't, and what needs addressing first.
We build a full asset register, document your configurations, and agree the scope of support. No surprises — you know exactly what's covered before we go live.
Helpdesk opens, monitoring activates, and patching begins. Your team gets a direct number. Remote support is first response; on-site escalation is available the same day when needed.
Monthly or quarterly check-ins with a clear improvement roadmap. We track ticket trends, flag recurring issues, and proactively recommend changes before they become problems.
— Service Area
Based in Finedon, our engineers cover all major Northamptonshire towns and surrounding areas. On-site response typically within the same business day.
— Common Questions
Pricing depends on the number of users, devices, and the level of cover you need. Most small businesses in Northamptonshire pay between £30–£75 per user per month for fully managed support including helpdesk, monitoring, patching, and Microsoft 365 management. We provide a fixed monthly price after your free IT health check — no hourly surprises.
Yes. Our helpdesk is open Monday to Friday 8am–5pm and most issues are resolved remotely within the same session. For problems that require an on-site visit, we aim to attend the same or next business day for clients across Northamptonshire. Out-of-hours cover is available for critical systems — ask us about options during your discovery call.
Our standard managed service includes: helpdesk access for all users, remote support, proactive monitoring of servers and endpoints, automated patch management, Microsoft 365 management, basic cyber security configuration, and monthly reporting. IT projects and on-site work are quoted separately unless included in your package.
Yes — this is one of the most common requests we get. Whether you need help with user management, Teams configuration, OneDrive migration, or licence optimisation, we can take over administration of your existing M365 tenancy or help you set one up from scratch. We’re also experienced in migrating businesses from on-premise Exchange to Exchange Online.
Absolutely. Co-managed IT support is common for growing businesses. Your internal person handles day-to-day requests and relationships, while we provide the tooling, monitoring platform, security layer, and specialist skills (networking, M365, cyber) that would otherwise require multiple contractors. We work however suits your team best.
We cover all major towns including Northampton, Kettering, Corby, Wellingborough, Rushden, Daventry, Finedon, Thrapston, and Market Harborough. Our base in Finedon puts us within 30 minutes of most Northamptonshire business locations. Remote support means geography rarely matters for day-to-day issues.
